HostDime Operations

Plesk3.dizinc.com upgrade to Plesk 9.3.0

2010-02-16T02:10:00Z

We will be upgrading Plesk control panel on Plesk3.dizinc.com to version 9.3 this upcoming Saturday morning at 12:00AM Eastern time. Down time for this should be less then 1 hour for web and email services. If you have any questions please open a ticket at https://desk.hostdime.com

Benz.Dizinc.com Restore - 2/6/2010 at 8:00pm EST

2010-02-03T18:02:00Z

As part of our commitment to provide quality web hosting services, a maintenance has been scheduled for your server [benz.dizinc.com]. Please read the details carefully and plan accordingly.

Scheduled Date and Time:
Saturday, February 6, 2010 - 8:00PM EST.

Maintenance Type:
Benz will undergo a necessary restore and be restored onto newer and faster hardware. This will greatly increase performance of the server and ensure continued stability.

Estimated Downtime:
Approximately 8-12 hours to fully complete, accounts will be restored in alphabetical order.

Special Note:
Please note, e-mails will be queued in our mail proxy and will be received once the server comes back online. No e-mails will be lost during this maintenance.

We do apologize for any inconvenience, please plan accordingly.

If you have any questions or concerns, please feel free to submit a support ticket via http://desk.hostdime.com, contact us through our Live Concierge Chat system or give us a call.

Regards,

HostDime Staff
1.888.402.DIME (3463)
http://desk.hostdime.com
http://twitter.com/hostdime

FPL Fiber Link Cut

2010-02-02T17:20:00Z

Good Afternoon,

We’ve recently learned that one of our fiber providers FPL has had a line cut thus stalling traffic for that link. Our Level3 link has picked up the extra traffic without any problems and no downtime or connectivity issues should be experienced. FPL is working quickly to repair the affected fiber.

Thank you,

Dime126 Restore

2010-01-19T02:27:00Z

The restoration of dime126.dizinc.com has been completed. If you are still having issues, please start a help desk ticket with us. Thank you very much for your patience.

Dime126 Restore

2010-01-18T16:55:00Z

dime126 is going to be going through an emergency restore today. We apologize for any inconveniences caused. If you have any questions or concerns please feel free to open a ticket with our technical support staff, or call 1-888-402-DIME for further information.

Plesk2.dizinc.com Issues with Sites Loading Default Page [UPDATE]

2010-01-13T22:34:00Z

Plesk 2 has been fully fixed. Issues were being caused by a network configuration error between the Plesk server and another server in our datacenter. If you have any questions please feel free to open a ticket at https://desk.hostdime.com

Plesk2.dizinc.com Issues with Sites Loading Default Page

2010-01-13T17:07:00Z

Hello,

Plesk2.dizinc.com is currently having some trouble loading sites. We are working on the issue at the moment and will update you shortly. If you have any questions in the mean time please open a ticket at https://desk.hostdime.com/

RUK1 in Read-Only

2010-01-09T11:21:00Z

Good Afternoon,

The server ruk1.dizinc.com in the London Datacenter is currently down because of the following reason:

Server in Read-Only Mode

We are working to resolve this issue as soon as possible but we currently can not give an ETA.

Any further updates on this issue will be made as soon as possible. Please feel free to contact us via https://desk.hostdime.com for immediate feedback.

Thank you for your patience.

Emergency Maintenance on Farciert.Dizinc.com

2010-01-06T20:14:00Z

Farciert.Dizinc.com is in need of an emergency restore to ensure that there is no data lost. We are working on this right away and are not foreseeing any more than 8 - 12 hours of downtime so that we can transfer all files to a more robust server with new hardware.

Thank you very much for your patience and understanding and we hope to have this completed in a timely fashion. Please feel free to contact us with any questions or concerns.

Kind Regards,

HostDime Support Staff

http://www.hostdime.com

Maintenance on Plesk1.dizinc.com

2009-12-24T22:36:00Z

We will be doing some maintenance on server [ Plesk1.dizinc.com / Plesk4.dizinc.com] on the 25th at 12:00am eastern time. This maintenance will cause about (2) fifteen minutes of downtime. If you have any questions please feel free to contact us.

Ofelia Restore in Progress

2009-12-23T20:43:01Z

The RAID array for ofelia.dizinc.com is rebuilding. The process is currently at 4% and should not take longer than an hour or two to complete. We will continue to provide periodic updates via this status page. If you have any questions or concerns, please feel free to submit a support ticket via http://desk.hostdime.com or contact us through our Live Concierge Chat system. We greatly appreciate your patience during this time and will update you shortly.

Dime110 Backup Drive Upgrade

2009-12-09T15:45:00Z

Dime110 will be undergoing a quick maintenance to replace and upgrade the backup drive. This should take < 10 minutes while our system admins power down the server, replace the drive and then reboot the server.

The time of this maintenance will be 2:00AM EST, 12/10/2009.

Thank you,

Dime 52 Restore/Upgrade

2009-12-07T20:33:00Z

As part of our commitment to provide quality web hosting services, a maintenance has been scheduled for your server [dime52.dizinc.com]. Please read the details carefully and plan accordingly.

Scheduled Date and Time:
Saturday, December 12, 2009 at 8:00pm EST.

Maintenance Type:
Dime52 will undergo a restore to and upgrade of hardware which will greatly improve website performance and speed.

Estimated Downtime:
Approximately 8 to 12 hours can be expected.

Special Note:
During this time e-mail will not be lost but rather will be queued until Dime52 is back online and ready to receive any incoming e-mail messages.

We do apologize for any inconvenience, please plan accordingly.

If you have any questions or concerns, please feel free to submit a support ticket via http://desk.hostdime.comor contact us through our Live Concierge Chat system.

Billing System Maintenance - 12.4.09 at 8:00PM EST

2009-12-03T20:02:01Z

We will be performing maintenance on our ModernBill billing systems. (This is not our new CORE client system)

Maintenance will begin at 8:00pm on December 4, 2009 and intermittent outages may occur so please do not be alarmed if you are unable to login in to your client profile.

Maintenance will last no longer than 20 minutes.

Thank you,

Dime105 Maintenance - Dec 4, 2009 - 3:00AM EST

2009-12-03T17:50:00Z

Hello,

Dime105 will be undergoing a RAM Upgrade at 3:00AM December 4, 2009. Downtime should be less than 10 minutes as they power down the server, upgrade the RAM, then reboot the server. This upgrade will provide for a better experience on the server.

If you have any questions or concerns, please feel free to contact us.

Thank you,